Absa like to take your money

<p>I am under debt review. In 2015 I paid up an outstanding account long before the forecasted date. Since 2015 my debt counsellors have been trying to get absa to send them the paid up letter. We are now in 2017 August and my debt counsellors have stopped payment to the paid up account in March this year. So ... Since September 2015 that the account has been paid up till March 2017 absa cannot or will not tell my debt counsellors where the money is that was paid all this time. absa refuse to be of service by either letting myself or my debt counsellors know what happened to the money. I would like to get a refund of my hard earned cash but it seems like absa would rather like to keep it to themselves. All I can say at this point in time is that absa is quick to ask you as the customer to pay and victimise you, but not quick at all when it comes to them paying you the money that they ow you as the customer. In all my years of banking I have never come across such lousy service.</p> <p> </p>