ABSA like a government department - from pillar to post - people on the ground can't think for themselves

This relates to a previous complaint titled: "Do NOT open up any kind of savings account with ABSA EVER!!!!"

Hi Rezona

OK, first the good news - the money was transferred from the Depositor Plus account back into my cheque account as per my requested, and it was done on the same day, instead of the initial up to 2 working days I was told. So thank you for that.

I managed to calm down and thought to myself that perhaps I should keep the Depositor Plus account open if ABSA could link the account correctly so that I could see it on-line (web and app). So I went into the Hyde Park Branch today (Saturday 25 March 2023) - as was told that I had to go into a branch to resolve this.

I go in, am no. 3 in the queue, which is fine, so I wait. Get to speak to the consultant who told me he knows what the issue is, but in order to link the new account to my online profile, I would lose all my on-line beneficiaries for 2-3 working days!!! So I said no thanks, please then close the Depositor Plus account which now correctly has a zero balance. But guess what? I then have to queue in a new queue which had about 5 people in that queue. So I said why could he not help me. Was told that's the process, but the he suggested I speak to the branch manager to see if she could assist.

Needless to the say, the branch manager said sorry, that's the process, nothing I can do, I can't help you, you need to wait in the new queue. What ********!! ABSA may as well be another government department!!!!!!!

So I walked out. I have a hectic job -I've been working 12 - 13 hours a day during the week and simply don't have the time to go to one your useless Hyde Park branch where people have no idea of what customer service is!!!!!!!!

Rezona, please close the Depositor Plus account and send me confirmation via email that it's been done!