ABSA LIFESTYLE CENTURION

<p>I made a booking at Absa Lifestyle for my Smart ID. I then later received a random email stating that my booking has been cancelled without a reason why. Because I made my booking at ABSA I phoned ABSA Lifestyle to ask why my booking was cancelled.</p> <p> </p> <p>The man at the switchboard (VERY RUDE) ********** 240 then explained to me that he can't help me because ABSA has nothing to do with the Smart ID's and that they are completely on their own, he can give me a number but he assures me that they won't answer and he can't help me any further because"they"(SMART ID/HOME AFFAIRS/GOVERMENT WHOEVER) are not paying HIS salary.</p> <p> </p> <p>Even if the smart ID department is on their own, ABSA needs to take esponsibility to help customers with issues like this because the ABSA name is directly linked to this service. Even if they don't pay him a salary he can atleast on behalf of ABSA try to help me, its called good customer service.</p> <p> </p>