ABSA Life sucks!

<p>So, on the 20/09/2016 i called the ABSA Life service centre to once and for all cancel my funeral policy as the service i was receiving from ABSA Life was totally unacceptable and unprofessional. I spoke to Nadine @ about 14H00 and asked her to cancel my policy. She assured me it would be done, but end of the month came around and my bank account was debited (which she said would not happen). To make a long story short, i have now called the service centre 4 more times, spoke to different people everytime and was told that they were unable to cancel my policy as there was some technical difficulties, they have requested their IT department's help. Today is the 26th October and my policy is still not cancelled! How long does it take to cancel 1 policy, honestly!!!!!! And to date now, 2 debits have gone off my bank account. All i want is for this matter to be settled and my money to be refunded (and i don't want to wait another few months for that to happen). </p>