Absa life R22 802.90 *****

The Saturday of Sept 2nd I got a deduction of R22 802.90 from with a reference of "absa life" to my shock. Today I went into the Absa Sunward Branch and spent over 3 full hours trying to get an answer to no avail. I'm a pensioner who receives her salary via this account, my deceased husband's pension via this account too. Instead of help I've been receiving stressful calls from Absa demanding I pay the rest of the money even though I went into the bank to reverse this *****ulent transaction as I know nothing about it. I spent the rest of my weekend on a negative balance and left the branch 3 hours later without my money or trace of where this transaction originates from. I've been with this bank for all my adult life, I have hundreds of thousands with this bank. What will happen month end September? What about my credit score? Still no explanation from absa. Please be careful who you bank with, clearly its an internal cover up. There will never be a day when there is no money trail yet absa claims to not know anything either.