MF
Michelle F

1 reviews | Active since Nov 2011

07 Apr 2016, 08:26

ABSA LIFE PUT MY ACCOUNT IN ARREARS

ABSA LIFE CALLED ME ON THE 24/03/2016 FOR A POLICY. I AGREED AND ASK TO BE BILLED ON THE NEXT PAYMENT DATE THAT AS I AM A ABSA STAFF MEMBER. THE AGENT DID NOT COMPLY AND A BILLING WENT THROUGH ON THE 26/03/2016 THAT PUTS MY ACCOUNT IN ARREARS AS THERE WAS RESERVED DEBIT ORDERS THAT WAS STILL PENDING( CHIP CARD)<br> <br> NOW IM RECEIVING SMS ASKING ME TO MAKE PAYMENT FOR THAT BALANCES. THIS IS HIGHLY UNACCEPTABLE FROM A STAFF MEMBER. PLEASE REMOVE THAT NAEDO TRACKING ON MY ACCOUNT. I AM ALSO NOT GOING TO PAY THAT BANK CHARGES. PLEASE DO YOUR JOB RIGHT. I WANT THAT PAYMENT TO BE REVERSED AND IN FUTURE I DO NOT WANT THAT NAEDO TO RUN BEFORE THE AGREED PAYMENT DATE.

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Replies (1)
Absa
Absa's reply07 Apr 2016, 13:25
Official
Hello Chaufforest,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd