ABSA LIFE PREMIUMS

ABSA LIFE I took out a funeral policy with ABSA in October 2015.Did not have a problem with my premiums. Suddenly last year, 2018, my premiums started deducting after every two months. At first, I did not have an issue with it. but this problem continued. I contacted the call centre in November 2018, to enquire. The lady just said, she has escalated the issue to the IT department and will CONTACT me back. December the premium deducted. Now suddenly I receive an sms, stating that a double premium will be deducted. once again, I call the call centre to enquire about this. Only for them to say, there is nothing they can do about it if the system wants a double premium then it will take a double premium. this is ****!! The so-called IT department still have not sorted the issue. They are still waiting for IT!! I strongly suggest you give me ALL my premiums back which you received from me since 2015, and cancel this policy. I will not stand for this nonsense. The agreement was that you deduct a single premium per month, and not double!! ********** 054