ABSA LIFE PREMIUM INCREASED BUT BENEFITS STAYED THE SAME!!!!!!!

My Absa Life Funeral Cover premium went up in August but the benefit is still the same.

A consultant called, saying they will find out what is going on. It’s been more than a week now and I’ve received no email or call from Absa. I’m going for the second month now without the benefits being updated but I’m currently paying a higher premium, WHY??

I want this sorted out ASAP. I have been patient and understanding. This is an infringement on my consumer rights. Why am I paying for a service that I’m not receiving fully? How do you increase my premium and not do the same with the benefits?