Absa Life poor service

I have ABSA Credit Life insurance which I was not aware of. I do not recall ever signing up to Credit Life Insurance. So now I want to cancel this policy and have been trying to do so 2 months. I called ABSA Life on *** and the person sent me a cancellation form and an emil address to send the cancellation to. I have sent the form and to date have had no response back from Absa Life other than the initial automated email saying that a operator will call me. The ref number is C-***3.

After noticing the Credit Life Premium debit order again going off my account at the end of October, I phoned ABSA Life with the case number to follow up on the cancellation. I get told there is no way for the cancellation to be checked and that I need to respond to the initial email which was sent. I have responded to the email which was sent only to be sent another automated reply saying I will be contacted by an operator with another reference number, C-***1. So I now have a reference number for an email which links to an email with a reference number for the cancellation.

I would like this issue to be resolved as soon as possible otherwise I will close all my accounts with ABSA and move to a different bank