ABSA LIFE - POOR POLICY MANAGEMENT

My wife has been receiving letters from absa life regarding unpaid amounts on her policy. My wife contacted absa life... And spoke to Manana, Esmie. Absa life claims that we are under paying 2c on her policy. WE provided her with the policy which states that the amount we are paying is correct. Manana, Esmie then says to us that a QUOTATION they have states a different amount... Amazing that in my mail I still have to spell this out to a person in the financial industry that a POLICY is the legal and legitimate document OVER a QUOTATION.

ALSO... that the POLICY is dated in Dec whereas the QUOTATION is dated before the policy... still Manana, Esmie cannot sort the situation out... And advised me that her manager or supervisor must COME ASSIST HER as this matter needs someone MORE CAPABLE...

I MUST AGREE... Manana, Esmie from ABSA LIFE is as useless and ***********... For a financial institute like ABSA to have someone that is handing money and accounts and cannot resolve a simple situation like this... ABSOLUTELY RIDICULOUS.... I asked Manana, Esmie to have her manager contact me... STILL WAITING

ABSA... I will await your call. Please do resolve this where Manana, Esmie has FAILED.