ABSA Life Policy Debit Order Bank Triple Deductions Policy ***

I'm so disappointed with ABSA Bank, i have an ABSA Life Policy and my monthly premium is R125, on the 01.09.2017 i received an sms notification that ABSA debited R373.50 from my account, i went to an ABSA Branch in Greenstone and called ABSA Head Office, i spoke to a lady by the name of Maphefo who told me that ABSA had a system issue since June 2017 regarding some of the ABSA Life Policies and never bothered to inform their client, according to Maphefo ABSA could not inform their client because not all the client were affected which for me i feel like ABSA doesn't care about their client because if the Bank is experiencing problems they should inform me as a client, imagine should i have passed on without me knowing that ABSA doesn't bother informing me that they have a problem with the debit orders, what was going to happen to my policy when my family try to claim, and for ABSA to just debit close to R400 without informing me i feel like they are taking advantage of the fact that they have access to our account and they can just do as they please, ABSA is a big bank, why would they not inform their client unless if one of their employees was **********ly messing with the customers account, I'm so disappointed with ABSA and not that debiting my account was not enough, Maphefo told me that they only refund client that complain so if you don't complain then it means the bank has scored and will not refund that to me sound like ABSA is trying to de***** their client because had i not noticed that they have deducted my account 3 times, ABSA was not going to refund me, Maphefo promised that my money will be refunded today and i hope that ABSA keeps its promise because the bank have not kept any of their promise to me. I hope someone from ABSA get back to me today to clear this mess.