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Ricardo D

1 reviews | Active since Feb 2017

05 Jun 2024, 10:14

Absa Life Policy

Absa Life Insurence is the Pits no feedback on a current policy you would think they want to keep your busniss with them but they will rather loose and let you move to anther company cause they cant follow a simple instruction

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Replies (4)
Absa
Absa's reply05 Jun 2024, 10:40
Official
Dear Ricardo Daniels
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***7.
 
Kind regards,
Group Customer Care
Rezona Louw
Absa
Absa's reply07 Jun 2024, 13:30
Official
Dear Ricardo Daniels

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***7.

Kindly provide our office with clear details of your complaint by close of business 07 June 2024, to ensure effective investigation and feedback. 

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***
RD
Ricardo D's update17 Jul 2024, 08:51
Reviewer Update
Hi

i am still awaiting a call back
thank you
Absa
Absa's reply17 Jul 2024, 09:35
Official
 Dear Ricardo Daniels
 
Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards,
Group Customer Care
Rezona Louw