Absa Life policy

Good day,

I have a joined life policy at Absa bank for quite a long period of years, we decided to cancel the policies. All required documents were emailed through as per request, certified copies of ID's, cancellation letter, telephonic consent was provided from all parties on the policies. We are 3 weeks down the line and Absa is still sending SMSs for outstanding docs after numerous calls made to the call center spoke to Hilda, Katie, Thuli, even asked to speak to the manager Cornel Viljoen Claims Manager was advised she's not available been on the call for an hour with no call back request returned when I called the morning at 08.30, was adv that Katie will call me on my cell . No one is taking accountability for this query it's disgusting and awful how the client is treated when you have been following up for weeks, money spend on airtime & time wasted on the lines for zero service.