Absa life policy

Will try to shorten this long story that is going on since February 2015, we have been trying to cancel our life policy that we have with absa (bond) for 5 months. I first called the call centre to get what the procedure is, I was told I can not get any information my husband had to phone ( even though the money gets debited from my acc, he then calls and is told to email a signed letter to cancel the policy, which we done. We phoned countless times and couldn't get the proper information, we then decided to go to a branch in ct, the consultant then took down all the information emailed her all the proof, in this time we then relocated to JHB. I have been to a branch here and was told they have nothing to do with the life policies I have to contact the call centre again. I have emailed the consultant and she says I need to go to a branch to get ceding document ***.... Couldn't I do this in the first place.....I am now gatvol with Absa, and want this sorted and refunded in FULL. Get Your baldy act together (lodged a complaint nothing has happen)