Absa Life Pathetic Service

I submitted a claim on my sisters life insurance on 22 July 2019. I was instructed it would take 15 working days before payout. I phoned after the 15 working days expired and was told that the claim was randomly selected for an audit and would take another 15 working days from when it was sent to the auditors which was on the 30 July 2019. I phoned Friday 23 Aug 2019 as the 15 working days had expired and had recieved no feedback. I was told it would be escalated and would take max 8 hours. I phoned today 27 Aug as nothing happened after escalation. I was told that an auditor would contact me today when I phoned this morning. Phoned AGAIN at 15:00 and was told they cant get hold of the auditors. I was told I will be phoned and updated and NOTHING. So NO feedback and NO one phones back ever. This is Pathetic service.