ABSA LIFE NOT HONORING AN AGREEMENT

Item: Absa
Rating: 1
Author: Pearl M

I am so disappointed with ABSA and their ABSA Life retrenchment insurance. I lodged a claim around 23 June. They responded weeks later to say they don't have my a copy of my ID. I bank with them. The debit order is going to go off in the next 2 days on my personal load, I got retrenched, I was paying for this policy ABSA just doesn't care.

The worst!!!

Helpful (0)

Replies (1)

Absa's replyOfficial

22 Jul 2020, 09:22

Dear Pearl
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management

Absa's reply22 Jul 2020, 09:22

Official