ABSA Life No Response since January 2021

I have been trying since January to get someone to answer my e-mail query (ABSA Life) with no success. One kind lady tried for days to put me through to a consultant and each time when we got through, they put the phone down in my ear. Eventually someone did phone, but we were unable to take the call for which I apologised and gave them dates when I would be available to talk to them and they haven't bothered to phone and are ignoring another email. Totally unprofessional from such a big organisation.