absa life no cover after payment holiday

absa life has yet again messed up my payments and now refuse to sort it out. last year they debited an incorrect bank account and when addressed they realized its their fault but still put it as a payment holiday which is not true.

this year i was granted a payment holiday in January and February yet they send me an email to say the policy is cancelled. again addressed this with them and they say its system error yet they send me an email saying cover is suspended until outstanding funds are paid.

tried calling and emailing no response. so this post is not to embarrass any one but just to get the right people involved to rectify this matter. its very concerning not having cover especially during covid 19 on a policy i have paid for over 4 years.