Absa Life is such a disappointment!

Absa Life had no qualms deducting funeral premiums from my husband's bank account for his parents and my parents. When my Stepfather passed on and we claimed for the funeral they suddenly had issues about his relationship with him and my step father. They told us on the Friday before the funeral that the claim has been taken for auditing. My mother and my brothers were called and asked questions, my mom was even asked to send pictures of our wedding to see if my step dad was there. To this day, Absa hasn't given us a clear understanding of what the issue is with the policy. My Stepfather has been in my life since I was ten years old, whatever I do for my mom I do for him as well. We are not even sure if the same thing is going to happen should any of the remaining 3 parents pass on. The one thing we are sure about though, is that they are going to debit their premium month end since that's all they are good at.