ABSA Life is Pathetic

After being forced to change my method of payment to debit order and a Double premium being debited for reasons Im yet to make sense of, I ABSA life decided not to debit my account last month. I emailed to query why the premium was not collected as ususal on the 25th of May I received the below response

"Due to an IT problem your premiums were not debited however a debit order is in place for your policy .

Absa life has confirmed to waiver the premium for the month and debit order will proceed as normal next month"

Yesterday I was then sent the following SMS

"Absa Life: Your policy commenced on 1-Dec-12 and the next debit due on 25-Jun-19 will include premiums for Jun 2019 and Jul 2019. For any queries, call ***. FSP 36116"

I've had enough of this sub standard service and quite frankly find it hard to believe that ABSA Life see this as acceptable how many premiums due you expect me pay over a period of 12 months I was managing just fine when I paid premiums via EFT you guys can't even get a simple debit order right. Your competency level is less than the poorest Government department I have ever had to deal with