Absa life is pathetic

Before the 19th of April I logged a claim with absa life. They declined the claim last week with no communication to myself... I had to phone in every single day done days more than once and when asked which documents I was told to wait for the email. It happened last week and I'm still waiting. How pathetic can one company be? To think that i bank with them shares me. Their communication or lack thereof sucks big time.they just don't care... please think twice b When considering using them as they will gladly take your monthly premiums but that's it.