ABSA Life Insurance - Unpaid Claims

ABSA Life Insurance , I submitted a claim on the 13th of November 2020, they went MIA until I called to follow up on the matter on the 23rd of November 2020. I was then told the claim was paid on the 20th of November 2020, I then sent my bank statement to prove that it wasn't paid.

Subseqent to submitting the documentation, I was informed they have escalated the matter. They went MIA for 2 days until I had to call to follow up. On my follow up call I got another lady to assist me, they did what the previous person did "we have escalated the matter".

After that follow up they went MIA again, I had to follow up again getting through to another person whom also started the process again "we have escalated".

I just feel they are a **** they play these games so that we get tired of following up and let go so they can benefit to unpaid claims.

I am very disappointed with ABSA Life Insurance. Very poor services.