RM
Roxanne M
1 reviews | Active since Jun 2019
03 Sept 2019, 09:11
ABSA LIFE INSURANCE - NO REPONSES
I contacted ABSA Life Insurance on the 16th August to update my policy. I was then notified that I need to email them in order for it to be updated but first thank someone would contact me regarding this. I then did this and emailed them and its been just over 2 weeks that they have not contacted me back. But should something happen I will be told that my policy wasn't updated yet their processes and way of doing things is not efficient enough. But I have received a number of calls offering me a credit card?? Its unbelievable.
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Replies (2)
Absa's replyOfficial
03 Sept 2019, 11:37 Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Absa's reply03 Sept 2019, 11:37
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
RM
Roxanne M's updateReviewer Update
03 Sept 2019, 12:29Hi Daphne,
I see an email confirmation ha come through now that it has been updated.
The turn around time is unacceptable and should be taken seriously for other clients in future.
Thank you.
I see an email confirmation ha come through now that it has been updated.
The turn around time is unacceptable and should be taken seriously for other clients in future.
Thank you.
RM
Roxanne M's update03 Sept 2019, 12:29
Reviewer Update
Hi Daphne,
I see an email confirmation ha come through now that it has been updated.
The turn around time is unacceptable and should be taken seriously for other clients in future.
Thank you.
I see an email confirmation ha come through now that it has been updated.
The turn around time is unacceptable and should be taken seriously for other clients in future.
Thank you.