Absa life insurance

My brother's dad passed away passed away in March this year, he was brutally ******ed. Just a month before he opened an Life Insurance with Absa, and capitec too. The deceased didn't have any policy to bury him we had to borrow money, we sent all the necessary documents to Absa they said everything was fine, after a week they sent out an investigator to investigate the matter, all necessary documents were given to him as well, from the police from the hospital they all assisted and gave him the documents. It's been 8 months and today we called the investigator he said he's done we should contact absa because the case has been concluded. Went to absa they said they still waiting for the investigator to give them information. Apparently we should talk to the investigator this after we explained that the investigator says he's done with the case. We had to borrow money to bury the guy, the people that lend us money is fighting with us day and night ,the boy Lost his dad he can't come to terms with the death yet he should fight with absa and the people that wants their money. This is so so said for us as a family, please help him 🙏