HM
Hilda M

1 reviews | Active since May 2020

29 Dec 2020, 15:25

ABSA Life Insurance

I was recently admitted to a psychiatric hospital for depression, which according to any educated person is a mental illness. However, when I submitted a claim to ABSA Life Insurance I was rejected because they do not consider depression as a serious illness. I am gravely disappointed that with everything that has taken place this year and given that we are in a global pandemic, they would reject my claim. In a whole 2020, you would think that such an institution would have awareness that mental health is as serious a illness that would need to be treated as any other physical disease.

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Replies (1)
Absa
Absa's reply30 Dec 2020, 09:23
Official
Dear Hilda, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd