HM
Hilda M
1 reviews | Active since May 2020
29 Dec 2020, 15:25
ABSA Life Insurance
I was recently admitted to a psychiatric hospital for depression, which according to any educated person is a mental illness. However, when I submitted a claim to ABSA Life Insurance I was rejected because they do not consider depression as a serious illness. I am gravely disappointed that with everything that has taken place this year and given that we are in a global pandemic, they would reject my claim. In a whole 2020, you would think that such an institution would have awareness that mental health is as serious a illness that would need to be treated as any other physical disease.
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Replies (1)Absa's replyOfficial
30 Dec 2020, 09:23Dear Hilda, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply30 Dec 2020, 09:23
Official
Dear Hilda, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
