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gN
gail N

1 reviews | Active since Mar 2019

15 Sept 2022, 10:45

ABSA LIFE INSURANCE

I have been requesting a copy if my LIFE POLICY DOCUMENT fir over a week from ABSA - - - NO RESPONSE AT ALL!!! 😫 😫 😫 PHONING IS IMPOSSIBLE AS U GET CUT OFF & WAUT FOR AGES UNTIL MY CALL TIME IS NO MORE - - PENSIONER 71!!!SHOCKING LACK OF SERVICE 😱😱😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

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Replies (3)
Absa
Absa's reply15 Sept 2022, 13:32
Official
Dear Gail Nel
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***5.
 
Kind regards,
Group Customer Care
Rezona Louw
gN
gail N's update15 Sept 2022, 13:41
Reviewer Update
Would b appreciated - - my emails also has 2 queries I'd like answers for please - - - Ive sent aporox 8 mails!!!!!! 😫
Absa
Absa's reply15 Sept 2022, 16:28
Official
Dear Gail Nel
 
Thank you for your posting.

Please refer to the email sent to your personal email address.
 
Kind regards,
Group Customer Care
Rezona Louw