Absa Life - Inefficient doesn't begin to describe them!

Absa Life - I think you take joy from getting negative reviews on social media because it seems that is the only time you take your finger out your backside and listen. 6 months later and I am still fighting for what is due to me. Promises of call backs never materialise, promises of money being paid into my account by certain dates never happen, I have been blatantly **** to by 3 different staff members for various issues. Not to mention the overpayment on my credit card that I had to inform you about but still nothing has been done. Today, your call centre agent found it acceptable to laugh at me on the phone when I asked her why I had been **** to - is this deemed as acceptable service to Absa Life customers who have paid for a service for years? Honestly, I am so sick and tired of getting the run around from Absa Life and for having to spend my days calling, chasing up and doing your jobs for you.