Absa Life: Horrible service.

I have submitted a dread Disease Claim on behalf of a Absa Client client on 12 February 2021. On the 26 February 2021, I have re-submitted the claim because I did not hear ANYTHING from Absa. (I have submitted the claim to ***ca) On 17 March 2021, after I still havened heard anything from them, I phoned them. According to them they have tried to phone the client directly. The client is hospitalised with serious cancer, and cant talk, and does not answer her phone at all. I then got the documentation they needed, and I have submitted the documents to absaclaims @absa.africa and to one other person. Then on 29 March 2021, I have sent another email, asking if they got the documentation. I have then again phoned to hear if they got it. Heather at the claims department confirmed that the documentation was received. Today, 6 April 2021 I have phone again, and after holding the line for about 10 min, was just cut off!. I still do not have any feedback on this. Can someone PLEASE get back to me on this. The client need to pay her medical bills, but Asba just does not even make the effort to come back to me or the client