Absa Life Funeral Policy dissatisfaction

On 31 July at 11:47, I contacted Absa Life on ********** 253 and spoke to Abonga to add my mom to my Funeral Benefit plan. He added her and told me that my updated Policy will be sent to me via e-mail within 48 hours, but until now, I have not received that e-mail and it is almost 2 months later. He also stated that the first payment will go off with my normal debit order on 23 August, but this was not the case. I also called Absa Life on ********** 253 on 6 August at 10:46 and spoke to Vergual regarding my policy that is showing that it is in arrears on my internet banking app. He stated that there are two payments in arrears, so the one can deducted on 7 August as a special arrangement and the other one will be deducted when my first claim is processed. The one arrears payment was never deducted on 9 August as per conversation with Vergual? So, nothing that the consultants tell me, realizes???? Very disappointing and I will rather lay a complaint and wait for them to action it, then me calling them to inquire why nothing happens as per their response to my queries.