ABSA Life Funeral policy

2021/07/12

I noticed that my ABSA Life Policy *** has not been debited on my banking account for a few months, and after having investigated telephonically, I received an email as follows:

Sat 10 Jul 16:46 Good Day Mrs Korb, Please be advised that Absa Life has been unable to update information as per your request. Please be advised that your policy no. *** has lapsed. Regards ABSA LIFE

I immediately realised that my banking details, which I changed on 8 January 2021 telephonically, has not been updated by ABSA Life. On that day the consultant also told me that the total of my policy is around R83,000 and I should appoint someone to claim the amount when I pass away. She sent me forms and I returned them, appointing my son .

I have clearly requested to change the debit order from: ABSA Savings account to ABSA Cheque Account

I have not received any notice that my policy will be cancelled.

I HAVE BEEN PAYING THIS POLICY FOR OVER 23 YEARS AND INSIST THAT ABSA CORRECT THEIR NEGLIGENCE AND RE-INSTATE IT IMMEDIATELY!! I have personally gone to ABSA Verdi branch for the past 7 weeks every Monday to request the staff to phone directly to ABSA LIFE. Each time a consultant promised they will phone me back, IT HAS NEVER HAPPENED! Shame on you ABSA LIFE FUNERAL POLICY, to let a pensioner down after so many years and in these challenging times!!!