Absa Life funeral plan is a ****

Absa life declined my policy with multiple reasons which sound as if they dont wanna pay until they closed my query without resolving my claim, first reason they said my policy is under waiting period, then later change story and said the deceased was not covered with insurance, after that they said my insurance was lapsed 2021, i asked them why they are debiting my account for insurance that has lapsed , then the story changed again they said they want posmotem, i tried to get a posmotem according to officer in charge he said postmortem can take up to 4 years i then called Absa life explaining to them that postmortem might take longer the response that I got from the consultant named Palesa was that if postmortem take up to 4 years then also Absa will take up to 4 years to process my claim which according to me it is unfair because the reason that a person take funeral plan is to get assistance with funeral expenses,one of my family member was able to claim from CAPITEC and the claim was processed smoothly without excuses as Absa

Absa service is poor from branch up to their call centre since they dont have idea with their system branch will give you different information compared to call centre such as policy number differ from branch to call centre causing frustration that one is unable to bear with especially when you have lost a loved one.