ABSA LIFE FAILING THEIR CLIENTS

1.) My wife has a matured ABSA Life Cover Policy (20 Years Maturity Money Back) 2.) The policy number is provided 3.) We have requested ABSA on 18 February 2022 already to cancel/stop the Policy and pay out the maturity value in my wife's bank account 4.) All required information has been duly provided; and three Escalations later we are still waiting on closure from ABSA side regarding this matter 5.) Two weeks ago a lady from ABSA phoned to verify myself and my wife's details and promised to have the matter resolved with her Finance Department asap 6.) Thus two weeks ago after my second escalation the matter is yet to be amicably resolved. 7.) Two days ago I sent ABSA my third escalation on behalf of my wife 8.) Could we please have a single moment or flash of professionalism from this financial institution PLEASE!!! 9.) I am leaving my contact details Thanks & Regards