ABSA LIFE EVADING RESPONSIBILITY AND VIOLATING PATIENT-DOCTOR CONFIDENTIAL

Absa Life insurance is violating patient confidentiality and law in their desperate attempt to avoid paying for claims from patients that took ip their hospitalisation policies. How is it expected that a 64 year old patient who underwent surgery and hospitalised over an eight day period to run around searching for doctors file with patient-doctor confidentiality to submit to you when on taking insurance the requirements stipulated by you have been fulfilled in initial requests(hospital invoice and medical certificate). This so called Absa Life insurance is now pestering the patient for diagnostic reports in an attempt to deter the patient from claiming what is rightfully her right to and eligible for. I would discourage anyone from taking this policy/insurance from ABSA as it it a **** and ABSA is vehemently in breach of law and patient confidentiality. There is no condition in the policy that stipulates that the divulging of a diagnosis is required to make the claim and therefore the administrators here have erred. We demand that you proceed to pay out what is due to the patient who is my mother. It is appalling that such a ‘reputable’ company can go to such lengths to evade paying a claim especially when the very hospital invoice that has been submitted as per ABSA request does display reasons for the hospitalisation as far as what the patient has been charged for in addition to the medical certificate furnished by the attending physician. Doctors by law (for your ignorance) cannot violate patient confidentiality.