ABSA LIFE DOUBLE DEBIT ORDER FOR ONE POLICY THAT IS ALREADY PAID

I have an Absa Life family funeral policy. They deducted their policy on the 15th of October 2025 and again on 01 November 2025 with a different amount. I have called the call center, but they can't give me answers about why it was deducted from my account. When it's cleared, they can refund me, but I don't have money now, and I must still wait 5 days. My family must suffer now from their system mistake, and this is the second time.