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Sunell S
1 reviews | Active since May 2012
20 Apr 2021, 20:42
Absa Life don't cover what is in documents
You pay for credit life insurance and when you submit a claim it only covers retrenchment but not Dread Disease as on policy documents.
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Replies (2)
Absa's replyOfficial
21 Apr 2021, 08:33 Dear Sunell Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards, Rezona Louw Group Customer Care
Absa's reply21 Apr 2021, 08:33
Official
Dear Sunell Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards, Rezona Louw Group Customer Care
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Sunell S's updateReviewer Update
23 Apr 2021, 18:49A consultant phoned me on Wednesday afternoon after 16h00. I asked the person to phone me back I was driving. 2 days later and no phone call. Why don't they phone during the day
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Sunell S's update23 Apr 2021, 18:49
Reviewer Update
A consultant phoned me on Wednesday afternoon after 16h00. I asked the person to phone me back I was driving. 2 days later and no phone call. Why don't they phone during the day