Absa Life! Dishonesty!!!

I can't believe the inconvenience, incompetence and lack of follow-through from Absa Life! I lost my mom & had to claim her Absa Life Policy number *** on the 29th December 2020. I submitted the appropriate documents on the 29th, submitted my bank statement on the 30th. We needed that money for her funeral on the 31st December 2020.

I received some ambiguous sms stating they won't be paying, I then followed up by going into the branch after the New Year holiday. I was informed that there was some sort of error on their system. I kept having to phone them to figure out what is actually going on.

My sister Eventually tracked down my mom's private banker Virasha Asokamuniar and she's been tirelessly trying to assist me in getting this issue resolved. She's been incredibly helpful and follows up with all these people on our behalf.

We were given the name of an Escalation Manager (Brandon Alghus) and we have been liaising with him and all we're getting from Absa Life is the fact that they have an "Error on their system when they try to process the claim"

How long is this error supposed to last? My Mom was diligent on all her policy payments and now when Absa Life has to pay up her policy, there's a supposed error!

Every single time we call for an update, we're told the matter will be escalated further! How much escalation can be done on a single claim??? We have so much to cover in winding up mom's estate and the 1 place we thought would be quick and efficient, has let us down greatly! I'm taking this matter further as far as I can! I've had it with Absa!!!