AP
Adriaan P
1 reviews | Active since Jan 2024
03 Nov 2024, 20:07
ABSA LIFE COVER - POOR SERVICE, NO RESONCE FOR 3 MONTHS
In September I requested a second time that my Absa Life Cover (Polserve) must be cancelled, my email was sent to the relevant department and from September till now November no one assisted me to cancel it. I did not receive any email or phine calls.
What poor service. I am requesting now a third time to cancel my Life Cover. I will never recommend them.
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Absa's replyOfficial
04 Nov 2024, 09:22Dear Adriaan Du Plessis
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
The reference number for your complaint is C-***1
Regards
Marvellus Chauke
Customer Value Management
Absa's reply04 Nov 2024, 09:22
Official
Dear Adriaan Du Plessis
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
The reference number for your complaint is C-***1
Regards
Marvellus Chauke
Customer Value Management