ABSA LIFE CON-ARTISTS TO CONSUMER IN TIME OF SUPPORT

I am beyond furious and utterly disappointed in ABSA Life, now I am told stories from listening to recordings, but recordings is not made available to hide your lies.. I took out extended life cover in May this year, I was informed that I need to wait 6 months as part of their waiting period, then they will start deducting the actual premiums then. October R505 extra for extended life cover was deducted from my account. The unforeseen happened a month after the 1st premium was paid, and I contacted ABSA life once again. The consultant I spoke to advised that I need to submit all claim documentation in order to proceed with the claim, and since the claim was submitted verbally 5 days before the deduction date, she also advised that the premium due would then be deducted from the claim amount. I submitted my claim on 29 Nov, immediately I was contacted and told the manager declined the claim, because the waiting period is not yet over... I've made numerous calls to this specific dept, but was put on hold for over 30mins...ABSA Life is this how you operate and support a family in mourning???? who had to pay way more than the R15000 funeral cover I took out with you? If you deducted in October it means the policy is active? is the unforeseen in my control that it happened only a few days before the next deduction date? Tuesday I was informed that NO premiums have been received so the claim is invalid?? yesterday the excuse was the waiting period? What Next ABSA Life???

Clearly not as reliable as you made it out to be when you sold the cover to me in the first place. Why should I continue to pay funeral cover for myself with you if this is how my family will be treated in the event that something happens to me????? You're a bunch of ******* with different stories everyday..................................................