ABSA life cancelled my funeral policy without my permission

A consulted called me around May wanting to upgrade my funeral policy with ABSA life,I agreed as there was not much difference in my premiums But yesterday when I requested my policy document I found out that my old policy has been cancelled without me knowing and my father in law who is in my old policy is not added in my new policy. ABSA consultants are a **** coz all along i thought my father in law is covered as i have had my policy for over 10 years now. They must gibe me recordings where i requested for my policy to be cancelled