ABSA LIFE Blunder

Capitec sent a debit order change to ABSA Life to switch to my Capitec Account WITHOUT MY CONSENT and ABSA went ahead and made the changes without confirming with me first. I only realized this after I received and sms about the change. When I then called ABSA Life to correct this, I was told by by a rude consultant that I had to write a letter, sign it and send it with a certified copy of my ID in order for them to change my debit order details.

Can you imagine? When Capitec sends them a request to change my debit order they do so quickly without my consent and when I I tell them I did not consent they tell me I have to write a letter!!!! HOW *********** OF ABSA LIFE!!!