EM
Edwin M
1 reviews | Active since Feb 2021
11 Oct 2022, 12:37
ABSA Life Assessors Provide Terrible Service
I lodged a claim on the 23rd of September 2022, however, my claim was not considered by ABSA Life Assessors they put it aside. On the 29th of September 2022 I decided to contact their call centre. I was told that they will start an investigation which was supposed to be concluded before the end of that day. The reason being that, when my late sister changed the beneficiary she did it over the phone as a results the call centre agent erroneously captured my first initial as C instead of E. But when I called again on the 30th of September nothing had been done. I didn't call last week I called yesterday and today still nothing has been done and they have never contacted me regarding this issue of initials, they only acknowledged the receipt of my claim. I learned about this when I made the first call last month. I am very disappointed about this bank's service it is very terrible. They don't care I tragically lost my sister I am still grieving and ABSA Life pour the bucket of salt on the same wound.
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Replies (3)EM
Edwin M's updateReviewer Update
03 Nov 2022, 15:19just lodge a complaint with Ombudsman
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Thank you for logging your complaint with us. Your temporary reference number is displayed below. You will hear from us again within a week.Reference
EM
Edwin M's update03 Nov 2022, 15:19
Reviewer Update
just lodge a complaint with Ombudsman
Thank you for logging your complaint with us. Your temporary reference number is displayed below. You will hear from us again within a week.Reference
Thank you for logging your complaint with us. Your temporary reference number is displayed below. You will hear from us again within a week.Reference
Absa's replyOfficial
03 Nov 2022, 16:53Good day Edwin
The update was received from the Absa Life team that they are still busy with your matter but we have escalated the case for further update.
Once feedback has been received we will get back to you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
The update was received from the Absa Life team that they are still busy with your matter but we have escalated the case for further update.
Once feedback has been received we will get back to you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply03 Nov 2022, 16:53
Official
Good day Edwin
The update was received from the Absa Life team that they are still busy with your matter but we have escalated the case for further update.
Once feedback has been received we will get back to you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
The update was received from the Absa Life team that they are still busy with your matter but we have escalated the case for further update.
Once feedback has been received we will get back to you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
EM
Edwin M's updateReviewer Update
03 Nov 2022, 21:09I have had enough of these copy-and-paste responses because they do not make sense to me.
The first agent I talked to on the 29th of September was honest enough or is a new person on this game which is being played by the ABSA life team. and the complaints department That agent informed me, after keeping me waiting while talking to an assessor, that this problem of the first initial C would be investigated and resolved the very same day. However, it has been more than 30 working days but still, recordings have not yet been checked. Real banks train their staff, not to promise clients something that they will not fulfill e.g in real banks you don't say to a client I will call you in two working days then you do not keep that promise. At ABSA they tell you they need 15 days to conclude an investigation when that period has expired they add 7 days more. If you complain about 7 additional days, they send a new email without a date which means now you can wait until Jesus comes for the next update.
This is a really strange bank, their compaints department works like this, Mr A complains about
Mr B to Mrs C. Mrs C goes to Mr B asks him what am I going to say to Mr A because he complains about you. Mr B tells Mrs C what to say to Mr A then Mrs C relay that word to Mr A without investigating the course of a dispute. Mrs C only wants to keep Mr B happy she does not care about Mr A's interests, The dispute between Mr A and Mr B remains unsolved until Mr A takes it to the court of law.
The first agent I talked to on the 29th of September was honest enough or is a new person on this game which is being played by the ABSA life team. and the complaints department That agent informed me, after keeping me waiting while talking to an assessor, that this problem of the first initial C would be investigated and resolved the very same day. However, it has been more than 30 working days but still, recordings have not yet been checked. Real banks train their staff, not to promise clients something that they will not fulfill e.g in real banks you don't say to a client I will call you in two working days then you do not keep that promise. At ABSA they tell you they need 15 days to conclude an investigation when that period has expired they add 7 days more. If you complain about 7 additional days, they send a new email without a date which means now you can wait until Jesus comes for the next update.
This is a really strange bank, their compaints department works like this, Mr A complains about
Mr B to Mrs C. Mrs C goes to Mr B asks him what am I going to say to Mr A because he complains about you. Mr B tells Mrs C what to say to Mr A then Mrs C relay that word to Mr A without investigating the course of a dispute. Mrs C only wants to keep Mr B happy she does not care about Mr A's interests, The dispute between Mr A and Mr B remains unsolved until Mr A takes it to the court of law.
EM
Edwin M's update03 Nov 2022, 21:09
Reviewer Update
I have had enough of these copy-and-paste responses because they do not make sense to me.
The first agent I talked to on the 29th of September was honest enough or is a new person on this game which is being played by the ABSA life team. and the complaints department That agent informed me, after keeping me waiting while talking to an assessor, that this problem of the first initial C would be investigated and resolved the very same day. However, it has been more than 30 working days but still, recordings have not yet been checked. Real banks train their staff, not to promise clients something that they will not fulfill e.g in real banks you don't say to a client I will call you in two working days then you do not keep that promise. At ABSA they tell you they need 15 days to conclude an investigation when that period has expired they add 7 days more. If you complain about 7 additional days, they send a new email without a date which means now you can wait until Jesus comes for the next update.
This is a really strange bank, their compaints department works like this, Mr A complains about
Mr B to Mrs C. Mrs C goes to Mr B asks him what am I going to say to Mr A because he complains about you. Mr B tells Mrs C what to say to Mr A then Mrs C relay that word to Mr A without investigating the course of a dispute. Mrs C only wants to keep Mr B happy she does not care about Mr A's interests, The dispute between Mr A and Mr B remains unsolved until Mr A takes it to the court of law.
The first agent I talked to on the 29th of September was honest enough or is a new person on this game which is being played by the ABSA life team. and the complaints department That agent informed me, after keeping me waiting while talking to an assessor, that this problem of the first initial C would be investigated and resolved the very same day. However, it has been more than 30 working days but still, recordings have not yet been checked. Real banks train their staff, not to promise clients something that they will not fulfill e.g in real banks you don't say to a client I will call you in two working days then you do not keep that promise. At ABSA they tell you they need 15 days to conclude an investigation when that period has expired they add 7 days more. If you complain about 7 additional days, they send a new email without a date which means now you can wait until Jesus comes for the next update.
This is a really strange bank, their compaints department works like this, Mr A complains about
Mr B to Mrs C. Mrs C goes to Mr B asks him what am I going to say to Mr A because he complains about you. Mr B tells Mrs C what to say to Mr A then Mrs C relay that word to Mr A without investigating the course of a dispute. Mrs C only wants to keep Mr B happy she does not care about Mr A's interests, The dispute between Mr A and Mr B remains unsolved until Mr A takes it to the court of law.