NK
Neil K
1 reviews | Active since Jun 2017
31 Jul 2024, 11:38
Absa Life "Accidental Life" policy sucks!
I seriously can't believe this; I receive my monthly SMS from Absa Life regarding my monthly premium for "accidental death" of R67.13 which I have no problem paying as I took out this policy years ago. I have not received an update schedule from them in donkey's years. So in the SMS it refers to my policy number ********** and at the bottom; for enquiries, please phone ***. I have tried numerous times calling that number, which just rings and rings. Try from my mobile number and the voice recordings states that "this number does not exist. Really Absa, this absolutely shocking and now all I want to do is CANCEL the "Accidental Life policy" even if I don't receive any funds at all. I just want to cancel it.
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Replies (3)
Absa's replyOfficial
31 Jul 2024, 12:03Dear Neil Keight Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's reply31 Jul 2024, 12:03
Official
Dear Neil Keight Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
NK
Neil K's updateReviewer Update
31 Jul 2024, 12:12Dear Rezona,
I thank you for your prompt response regarding this matter and look forward to further feedback.
I thank you for your prompt response regarding this matter and look forward to further feedback.
NK
Neil K's update31 Jul 2024, 12:12
Reviewer Update
Dear Rezona,
I thank you for your prompt response regarding this matter and look forward to further feedback.
I thank you for your prompt response regarding this matter and look forward to further feedback.
Absa's replyOfficial
31 Jul 2024, 12:38Dear Neil Keight Thank you for your posting.
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Absa's reply31 Jul 2024, 12:38
Official
Dear Neil Keight Thank you for your posting.
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw