1 reviews | Active since May 2016
ABSA LIFE A DISGRACE
<p>I've been battling since 20 Sep 2016 to get a Life policy cancelled. The message was ignored first , only to be send from pillar to post after putting pressure on the ACTIONLINE of this institution. Should you have any policy with this institution I dare you to try and get hold of them. They are basically too big and *********** to deliver any service. I have the proof</p>
Dear Mr Buys
Thank you for bringing this matter to our attention.
Please can you provide me with your ID number to enable me to log a formal complaint for you, this will be escalated to the relevant department to investigate and resolve
Kind regards
Claudette
Best regards,
Dear Mr Buys
Thank you for bringing this matter to our attention.
Please can you provide me with your ID number to enable me to log a formal complaint for you, this will be escalated to the relevant department to investigate and resolve
Kind regards
Claudette
Best regards,
Dear Claudette,
Thank you for your response, I do however need to admit that no further progress has been made on the matter since your escalation. I made the following conclusions regarding ABSA LIFE in the last month.
ABSA has a department for everything and every department would pass the buck to another department without any finalisation. A vicious circle.
On 12/10/2016 at 13:09 I visited the ABSA Clearwater branch to enquire about an outstanding issue with ABSA LIFE. The consultant spent approximately 20 minutes on the ABSA LIFE Call centre. The Life consultant called Lesley ensured that matter would be finalised at 18:00 on 12 October 2016. ********** 236 LESLEY@ ABSA LIFE CO ZA
Unwilling attitude
ABSA LIFE I am just considering how you would battle with larger items if this is the way you handle a minor issue? I am very fortunate that I am in the process of cancelling all policies with this institution as they drove me to these steps ...
Dear Claudette,
Thank you for your response, I do however need to admit that no further progress has been made on the matter since your escalation. I made the following conclusions regarding ABSA LIFE in the last month.
ABSA has a department for everything and every department would pass the buck to another department without any finalisation. A vicious circle.
On 12/10/2016 at 13:09 I visited the ABSA Clearwater branch to enquire about an outstanding issue with ABSA LIFE. The consultant spent approximately 20 minutes on the ABSA LIFE Call centre. The Life consultant called Lesley ensured that matter would be finalised at 18:00 on 12 October 2016. ********** 236 LESLEY@ ABSA LIFE CO ZA
Unwilling attitude
ABSA LIFE I am just considering how you would battle with larger items if this is the way you handle a minor issue? I am very fortunate that I am in the process of cancelling all policies with this institution as they drove me to these steps ...
Dear Mr Buys
Thank you for your response.
I do understand your frustration and really want this issue resolved, I do still require an account number or ID to enable me to assist.
Kind regards
Claudette.
Best regards,
Dear Mr Buys
Thank you for your response.
I do understand your frustration and really want this issue resolved, I do still require an account number or ID to enable me to assist.
Kind regards
Claudette.
Best regards,