TS
Tumi S
1 reviews | Active since Feb 2018
21 Oct 2020, 12:40
Absa life
Absa life funeral policy is a *******. I took the funeral policy with them on July. They captured my information wrong. I called in after receiving my policy documents. Told mistakes were rectified. One month later i see the mistake hasn't been rectified. I sent emails and called. Got told they can only change aftet debit order date. After debit orde date i called in again, the system gives an error and they can't fix error. So now for a month we waiting on IT people to fix it. Every week i call in and get told my case has been escalated but with no result. I have been paying a high premium based on their mistake which i tried to fix for 3 months.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
21 Oct 2020, 13:06Dear Tumi, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details and expected timeframe for further feedback/resolution via email. Regards Pravesh Bejay
Absa's reply21 Oct 2020, 13:06
Official
Dear Tumi, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details and expected timeframe for further feedback/resolution via email. Regards Pravesh Bejay
TS
Tumi S's updateReviewer Update
15 Nov 2020, 16:56Absa life still hasnt rectified their errors, even after countless calls and emails. Another month another overcharged premium. So tempted to just cancel my policy since im over paying and it seems as if they not willing to help. A whole 5 months just to rectify the date of birth? I bet if i was under charged the mistake would've been resolved long time ago and i would've been debited the balance. But cancelling after paying a service is like throwing my own money away. I wouldn't recommend absa life to anyone. Even when you call they transfer you to a million departments till you run out of patience and airtime.
TS
Tumi S's update15 Nov 2020, 16:56
Reviewer Update
Absa life still hasnt rectified their errors, even after countless calls and emails. Another month another overcharged premium. So tempted to just cancel my policy since im over paying and it seems as if they not willing to help. A whole 5 months just to rectify the date of birth? I bet if i was under charged the mistake would've been resolved long time ago and i would've been debited the balance. But cancelling after paying a service is like throwing my own money away. I wouldn't recommend absa life to anyone. Even when you call they transfer you to a million departments till you run out of patience and airtime.
TS
Tumi S's updateReviewer Update
17 Nov 2020, 09:00A whole 3 weeks of no communication or update. What a *******. Im honestly defeated and so disappointed in absa. I tried contacting the assigned consultant and all he said was he's in the office not sure if that means he wont be helping me or whag
TS
Tumi S's update17 Nov 2020, 09:00
Reviewer Update
A whole 3 weeks of no communication or update. What a *******. Im honestly defeated and so disappointed in absa. I tried contacting the assigned consultant and all he said was he's in the office not sure if that means he wont be helping me or whag
TS
Tumi S's updateReviewer Update
23 Nov 2020, 21:444th month and still being overcharged. I still am the one to call and ask for updates.
TS
Tumi S's update23 Nov 2020, 21:44
Reviewer Update
4th month and still being overcharged. I still am the one to call and ask for updates.
TS
Tumi S's updateReviewer Update
26 Nov 2020, 11:27Finally my case is resolved. Got an apology from the absa staff. But i still think if it wasn't for the social media person zanele who handled the case and me writing a review on hello peter my matter wouldn't be solved.
TS
Tumi S's update26 Nov 2020, 11:27
Reviewer Update
Finally my case is resolved. Got an apology from the absa staff. But i still think if it wasn't for the social media person zanele who handled the case and me writing a review on hello peter my matter wouldn't be solved.