rH
robin H

1 reviews | Active since Dec 2016

27 Feb 2018, 09:55

ABSA LIES TO CHILDREN. MEGA U ACCOUNT? ********** PRACTICE.

Mega U account - promised benefits never materialised. Promises to sort it are vacuous. 3 weeks of wasted efforts. The deal is: ABSA appears to lie; never meets its promise; *****s, in essence, from this kids account! Abuses parents through the need for them to intervene and even then cannot fix the issues! Corporate culture of deceit, lies. Shameful practices shameful bank. Clearly the most pathetic pretend-bank in Africa. Management Team? Feels like organised crime syndicate! Non Exec directors? Clueless. Ombudsman should take action...

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Replies (4)
Absa
Absa's reply27 Feb 2018, 11:16
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with account/ID number of the kids to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

What benefit were you trying to claim for that did not materialise?

Kindly advise.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

rH
robin H's update27 Feb 2018, 13:59
Reviewer Update
Well if you actually add value and get a result, you should be CEO shortly. Horrid experience thus far.
Absa
Absa's reply28 Feb 2018, 11:47
Official

I have noticed that your matter was dealt with by Yolande which i have sent this matter again to her to get back to you.

Apologies for the inconvenience caused.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

rH
robin H's update28 Feb 2018, 12:56
Reviewer Update
No the matter has not been dealt with. At all. 4 hours of my time wasted on this matter, and counting...