ABSA Lies and ***** keeps coming

So to pick up where we left off. Absa is avoiding calls and emails, even my hello peter replys.

Absa AVF confirmed they staff member acted incorrectly and gave me the wrong confirmation, they fixed the AVF account. they also sent me an apology letter " From the outset we would like to once again offer our sincerest apologies for any inconvenience caused with regards to the erroneous on your home loan account." Clearly due the incompetence of the AVF staff member, and based on the confirmation of the mistake by the AVF manager. Now the Group Customer care, says the below " Home loans department advised you app**** for payment relief which was approved for 3 months effective from 07 April 2020 to 7 June 2020 and your new instalment was due to commence from July 2020, but no payment has been received. We have no records of you requesting for a second payment relief." Based on the above, there was no second confirmation cos of the stuff member's error, If he directed me I with have contacted them, he should have communicated correctly, we would not be here also. So fix my dame home loan accounts. I will now approach the ombudsman, and further consult with my lawyers. I have spoken to 9 people this past weekend, telling them to go to Capitec and Nedbank for home loans. ABSA is the worse Absa granted me a 30 year bond at prime 3 years ago. I accepted it, now for the FY21 Audit, we picked up they processed it as a 20 year, with a higher interest rate.