ABSA level of service is based on your bank balance!

I've had the utter misfortune of going in to one of Absa branches last month to address an issue. I stood in the queue awaiting my turn to see a consultant. There was on older gentleman ahead of me. As there's nothing to do in the queues, I could not help but overhear this mans conversation with Absa's consultant, who was extremely polite to him. I was actually hoping I got to speak to the same consultant because she was so warm and polite to this man. I later found out that he had a lot of money in his account and she was trying to get him to invest some of it, hence the great service offered to him.

My turn was next and I ended up speaking to the same consultant. My reason for going to the bank was to stop a company from debiting my account. I had cancelled my services with said company but they still continued to try to debit me. I spoke to the consultant and explained my situation and she informed me that she can put a stop to the debit BUT the company might still debit my account. My response was that Absa is my bank, I pay a fee every month to your institution, so why is it that you cannot completely stop another company from taking money from my account, which they have no right to take.

That's the point where I was spoken down to as if I were a child. The anger and attitude was visible in her eyes alone, as she had her mask on. The information she gave me was that I needed to take it up with the company and not Absa, but it was delivered in such an alarming manner, that the Absa colleague next to her stopped what he was doing, looked at her because he was so shocked that she would speak to a customer in that way.

There's many ways to skin a cat so I ground my teeth and accepted her rude responses. She also had to let me out of the bank so I asked her how do I go about closing my credit card. Her prompt response was to contact them for a settlement and I could close it whenever I wanted to. The reason I asked this question is that I had an experience with a family member who also banks at Absa. He wanted to close his credit card facility down and the consultant was bending over backwards to try to get him not to. No such behavior from your consultant when I mentioned that I wanted to close my credit card.

Covid-19 has been difficult on a lot of people, but to base the level of service/manner in which you deliver service based on a customers bank balance is absolutely pathetic.

Your banking app which barely works half the time. Complaints aren't attended to as I've made a complaint in the past and was asked for my account number. I provided that and I never received a response. So I've made the decision that even though I don't have tons of money, I'm not going to give your bank any more than I need to and I will be closing my credit card and savings account tomorrow and I'm taking my money elsewhere.

P.S. I sent this issue to their complaints department and have received no response.