Absa level of chaos and poor horrible stinking customer service

I am writing to express my extreme disappointment and frustration with the handling of my vehicle loan account. Despite settling the loan in full several weeks ago, your banking app still reflects an outstanding balance. I have made multiple attempts to contact your customer service team, but have been met with complete silence.

This lack of communication and failure to update my account records is unacceptable and reflects poorly on Absa's commitment to customer service. I request that you investigate this matter urgently and provide a detailed explanation for the error. I also expect my account to be updated immediately to reflect the true status of the loan.