Absa letting me down yet again

I’m with absa private banking, I lost my wallet today whilst out shopping with my kids. A kind stranger picked it up and luckily I had my company’s laptop permit card (had my cellphone numbers on it) in my wallet, so the gentlemen was able to get hold of me and return my wallet accordingly, whilst waiting for him to return the card I called my Banker to TEMPORARILY stop the card, she asked for my ID number, I sent it via SMS and again mentioned that it should be TEMPORARILY blocked. So the guy returned the wallet with all my belongings, and so I called my banker to unblock the cards, and surprise surprise she ordered a permanent block!!! I check my balances and realized that I have been charged R140.00 for the lost card!!! You might wonder why I didn’t go onto the app, but that time my first thought was to get my banker an sort this out ASAP. Absa please sort this out