ABSA, LETTING ME DOWN AND IN DOUBT

On the 5th of July 2019 my account was accessed by someone through paypal and made a purchase described as *MYDESIGNERK. After reporting the ***** via hotline, I had to call +-7 times to eventually got referred to the dispute departments by receiving their contact details. Unfortunately there is only an email address. This just creates a whole new headache. I sent an email and got an response that a consultant will be in touch AS SOON AS POSSIBLE.

Guess what?

It's now been several days later and no contact from ABSA, not a email or call to provide feedback or an update on the case.I bet if Absa wanted something from me, they would have send an email every 10min or call endlessly.

I called Absa and just got excuses and empty apologies, but no assistance or guidance on how to resolve the matter.